Shipping policy

At Christmas Luces, Jouets and More, we are committed to delivering your orders quickly and safely. We offer reliable shipping services to ensure your purchases arrive in perfect condition.

Orders are typically processed within 1–3 business days after payment is confirmed. Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor the delivery progress.

Shipping times may vary depending on your location and the shipping method selected at checkout. Domestic orders generally arrive within 5–10 business days, while international shipments may take 10–20 business days. Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays or carrier issues.

Customers are responsible for providing accurate shipping information. We are not liable for delays or lost packages resulting from incorrect addresses.

We strive to ensure all items are packaged securely to prevent damage during transit. If your order arrives damaged or incorrect, please contact us immediately at mwalt2020@gmail.com, and we will assist you in resolving the issue.

Thank you for shopping with us. Your satisfaction is our priority, and we aim to make every delivery a pleasant and reliable experience.